Eircom Business Systems

Summary
As Ireland's leading supplier of corporate telecommunications equipment, eircom business systems was extremely busy implementing everything from telephone systems to large PABX and Call Centre Solutions throughout Ireland. As their business grew, collections became an ever-increasing challenge & in particular there remained a debtor base of 769 unpaid invoices that were between 3 and 24 months old.

The total amount due was €563,118 & the credit control department did not have sufficient resources to chase payment.

Process
As a fully managed campaign run by CashCollector for eircom business systems, the development process was as follows:

* Analysis of Debtor Base
* Selection of Communication Mix
* Development of Collection Campaign & Credit Control Interface
* Implemented Email, Fax and Print Campaign as a first party communication
* Campaign Analysis & Reporting

Campaign results:
Within 30 days of launching the trial, €268,500 of the outstanding debt had been collected.

"We recovered 48% of our aged debt using CashCollector - what a fantastic result"
Eircom Business Systems.
John Mc Nicholl